Product Support

If you need product support or have questions regarding Wasser Ware products, please feel free to contact us directly or use the resources below.

Product Documentations

Kitchen Faucet Model HKW-03-137 Installation and Technical Documentations: HKW-03-137 Install & Tech Docs Bathroom Faucet Model HBR-01-213 Installation Guide: HBR-01-213 Install & Tech Docs
Bathroom Faucet Model HKW-01-17 Installation Guide: HKW-01-17 Install & Tech Docs

Product Intallation

It is highly recommended that users possess the right tools, skills and knowledge to properly install kitchen and bathroom fixtures. In cases of uncertainty, please employ the service of a licensed plumber to ensure your products are installed in the correct manner. Damages to products or resulting consequential damages are not covered in the warranty.

WASSER WARE INC. WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED ON WARRANTY, CONTRACT OR NEGLIGENCE AND ARISING IN CONNEC­TION WITH THE SALE, USE OR REPAIR OF THE PRODUCT WITH TOTAL LIABILITY NOT EXCEEDING THE CONTRACT PRICE FOR THE PRODUCT CLAIMED TO BE DEFECTIVE OR UNSUITABLE.

Product Warranty

LIMITED 5 YEARS LIFETIME END CONSUMER WARRANTY - All products have been manufactured to the highest quality standards and underwent comprehensive quality control testing by Wasser Ware Inc. and our parent manufacturing company ("Wasser Ware"). This warranty on applies to Wasser Ware products purchased by customers in Canada and the United States for residential use.

5 years limited lifetime warranty for Wasser Ware kitchen and bathroom faucets for customers who purchased the products for sole personal household use.

For warranty claims after the 5 year coverage, Wasser Ware Inc. will either repair the product depending on parts and availability or offer an alternative product at a discount.

Products for commercial use, including, without limitation, commercial purposes such as rental and business, and this warranty will automatically default to 1 year coverage.

Please download our detailed warranty terms and condition here - Wasser Ware Inc. Warranty

Support via E-mail

Please email us directly at support@wasserware.ca or us the form below for product support and warranty:

Phone and Location

+1 (905) 780-1817 (Office & Voicemail)
+1 (416) 951-6833 (Cell)

For urgent matters, please call us or leave a voicemail, we will get back to you either immediately or within 12 hours to assist you with your product issues.

 

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Wasser Ware Inc.

We are a new brand of Premium Quality Kitchen and Bathroom products in the Canadian market. For the first time, you are able to enjoy German and Italian Quality Premium Products at a Quality Price through us. We let our products do the talking, you will be listener and judge of our exceptional quality, value and service.

Contact

For product inquiries and ordering questions:

info@wasserware.ca

+1 (416) 951-6833 (Voicemail)
+1 (905) 780-1817 (Office)

Address: Richmond Hill, Ontario, Canada